There are a lot of companies out there offering managed WordPress hosting now, but the question is, who’s the right company for your needs?
I’ve been working with WPEngine, GoDaddy, and Kinsta managed WP hosting for a few years now, so here’s my analysis of the companies and why they would or wouldn’t be a good choice for you. All of these companies have multiple levels of plans, so I’ve selected the plans most useful for a typical small business website.
First Disclaimer: The below opinions are our own, you should always consider multiple sources when choosing a provider.
Second Disclaimer: All hosting companies offer a referral program, if you found the information here valuable, please consider clicking on my links – referral programs help pay for the time it takes to write up these in depth articles.
Summary of Managed WordPress Hosts
Let’s get right to it, the following is a summary table comparison of the different hosting companies. I’ve put together not just the information that these companies list publicly, but also the information they don’t tell you – such as real wait times, and how many sites are actually on your server.
*Note there are many other cheap hosting companies jumping onto the managed WP bandwagon — we’ve written about GoDaddy here because we’ve used them the most.
*We also recently had the misfortune of working with a site on HostGator’s managed hosting, and the experience was a nightmare. I literally have nothing good to say about the experience.
| GoDaddy | WPEngine | Kinsta |
|---|---|---|
| 1 website | 1 website | 1 website |
| Ultimate – $19.99/month | Personal – $30/month | Starter – $30/month |
| Failed migrations | Free migrations | Free migration |
| 1 click staging site | 1 click staging site | 1 click staging site |
| No local environment | Git integration | No local environment |
| Scheduled + 1 click anytime backup | Scheduled + 1 click anytime backup | Scheduled + 1 click anytime backup |
| Downloadable backups | Downloadable backups | Downloadable backups |
| Malware scans & removal | Malware scans & removal | Malware scans & removal |
| “unlimited” visitors | 25,000 monthly visits | 20,000 monthly visits |
| “unlimited” storage | 10GB storage | 10GB storage |
| “unlimited” bandwidth | 50GB bandwidth | 50GB CDN |
| Multiple server locations | Multiple server locations | Multiple server locations |
| NO PCI Compliance – NO eCommerce | PCI-DSS Compliant | PCI-DSS Compliant |
| Free SSL | Free SSL | Free SSL |
| Free CDN | Free CDN | Free 50GB CDN |
| Free domain | N/A | N/A |
| Offers many other services | WP only | WP only |
| Add delegate access to whole GoDaddy account | Add extra users per account (with various permissions levels) | Add extra users per account (with various permissions levels) |
| TERRIBLE SUPPORT – Phone support (30+ min wait times), ticket support 1-2 days response time | Chat & phone support (10-45min wait – chat & phone) | 24/7 Live chat support (0-10 min/chat) |
| 5,000 – 75,000 sites per server | 30 – 100 sites per server | 30 – 100 sites per server |
| strictly limit processing time | loosely limit processing time & plugins | loosely limit processing time & plugins |
| 99.9% uptime (down < 5/hours/year) | 99.99% uptime (down < 1/hours/year) | 99.99% uptime (down < 1/hours/year) |
Plans & Companies
Each of these 3 hosting companies offers multiple levels of plans. All of the plans are for 1 website, and the prices don’t reflect any starter offers or yearly plan discounts.
GoDaddy
GoDaddy has recently been doing a big push towards WordPress. More than half of their new sites are WP and they are making a lot of changes behind the scenes towards that end.
While their cPanel services have been known for years to be buggy and allow cross-site contamination (if someone else’s website on the same server as yours is hacked, your site can get contaminated), their managed WP service is mostly just buggy.
500 series errors are very common with the managed WP hosting, especially when you are trying to edit a page or post. Also, due to how many sites are loaded on an individual server, you’ll frequently experience site slowness. Additionally, do not use their importer, it’s very error-prone.
With GoDaddy’s managed WP plans, I’ve seen dashboard upgrades, some new feature rollouts, and they are actually doing some server maintenance.
Their support is TERRIBLE and has been steadily getting worse. Expect 45+ min wait times for unhelpful support folks who regularly tell you that is “out of scope”. Their Pro support allows ticket filing, but tickets frequently take DAYS to get resolved, if it’s even “in scope”.
WP Engine
WP Engine was the first to come out with managed WP hosting and they are riding on their laurels. Their dashboard has had almost no changes in the past year, they’ve increased their fees and significantly decreased their support.
If you are a Genesis fan, they do include Genesis free as well as the StudioPress themes. If you aren’t a Genesis fan, this makes no difference to you.
I hate waiting for their support. Their support is generally good once you reach them, it just can take 30+ min to reach their chat support. Tickets frequently take a few hours to resolve.
Kinsta
Kinsta used to be an enterprise-only hosting company but has become friendlier to smaller folks with their recent plan additions. In general, you’re going to pay more for resources here, but they built their brand on rock-solid enterprise hosting, so this is definitely a company that can scale with you.
Free Migrations
I’ve done a number of migrations and GoDaddy is the only company I have problems with. I think in over a dozen attempted migrations I’ve had 2 go smoothly. The others after a couple of hours I had to manually finish the failed migration and then call customer support to have them remove the “failure” flag from the site so it could load. Removing the “failure” flag then takes another hour or so to happen. GoDaddy does get most of the site imported, but needing to call and get the failure flag removed adds extra time and frustration.
1 Click Staging & Local
All of these offer relatively easy to use staging sites. GoDaddy gives you some randomly generated sequence as your staging site, while the others give you a nickname that a human could actually remember. Some cPanel companies are even starting to offer staging sites, so expect solid improvements in this area across all decent companies.
WP Engine & Git
WP Engine includes git functionality. There’s a bit of setup required which is going to be daunting to anyone who isn’t a developer. However, their customer service is friendly and will help you – but if you aren’t a developer I don’t recommend attempting it.
Backups
They all offer 1-click backups anytime you’d like as well as nightly backups. And with another click, they will pack up your entire backup so you can download it.
They all offer 1-click restore of any backup you’d like.
Malware Scans & Removal
They all offer free malware scans and removal.
However, I’ve found “removal” services to never actually get everything cleaned out. This means if there’s a problem you’ll need to get it cleaned out by someone who knows what they are doing.
When it comes to malware prevention, you need to take things into your own hands and get a security setup.
Visitors, Storage, Bandwidth & Locations
GoDaddy, WP Engine, and Kinsta have options to charge you extra if you go over your monthly visitors.
Storage limits are all pretty fixed, however, very few small business websites actually need more than a couple GB.
For Bandwidth, if you have a small business website with only a couple GB of content, you are unlikely to have an issue with any of them.
Server locations, they all have options for choosing the best server location for yourself. If you move your server it generally requires a little work on your part with updating your DNS.
PCI (eCommerce), SSL & CDN
If you need an eCommerce site, then WP Engine,or Kinsta. Do NOT use GoDaddy for eCommerce, they explicitly state they are NOT compliant.
They now all offer free SSLs and CDNs. An SSL is really required in today’s world. These are normally just a couple minutes to get setup correctly. CDN means content delivery network — basically it caches your website on servers around the world to speed up delivery.
Other Services
GoDaddy is the only one here who offers other services. GoDaddy is known for their jack of all trades, master of none. So you can get a lot of other services all from the same company. And their phone support does generally know something about them all, once you reach support which can easily be a 20 min wait.
GoDaddy has been heavily pushing “support” towards their paid services — which means for many support requests they are going to push you purchase assistance.
Allowing others access to your site
Frequently you’ll want to add at least one other person to give them access to your account.
GoDaddy Delegates
GoDaddy has been slowing working to allow more control over delegated services. As of this writing, you can delegate access to all of your products, but not to just your website (ie: if you give someone enough access to manage your web hosting, they have access to your domains, email, etc). You can decide if they are allowed to use your stored billing information to buy services for your account.
WP Engine
WP Engine allows you to add users to your account and get a bit of control over what they can access and what permissions they have.
Kinsta
Kinsta allows you to add users to your account and control their permissions on sites/account access with a bit of detail.
Customer Service
A lot of people mistake needing to contact customer service with problems.
That’s not remotely true.
The more sites you have and the more complex your needs, the more you should be contacting customer service. And customer service should then solve whatever your need. That’s good service.
GoDaddy support sucks and you can literally wait over an hour on hold to be told your request is “out of scope”. GoDaddy has mostly moved to paid customer service and even that has a lot of limits.
WP Engine and Kinsta have chat support 24/7, with WP Engine taking up to 45 min to connect to a human. Kinsta has much faster human connection rates. Their humans are generally quite knowledgeable and can solve your problems.
Sites per Server & Limits
This is a huge difference between these companies.
On GoDaddy, you are looking at tens of thousands of sites per server. That means they need to strictly limit the resources and types of plugins you can have. This also means that frequently your server may run slower and have lots of 500 errors, especially when editing on the backend.
WP Engine and Kinsta have a lot fewer sites per server (under 100), this means that you’ve got a lot more resources available.
The Bottom Line
Which managed WordPress hosting company is right for you really depends on what’s important to your business.
- If you need an eCommerce site, then WP Engine or Kinsta. GoDaddy explicitly states NO compliance with PCI.
- If what’s most important is keeping everything in one location and you don’t need good customer service or want good value, GoDaddy has all of the website services you will likely need.
- If what’s most important to you is customer service, then Kinsta (if you need to connect with a human quickly).
- If you’ve got more demanding website needs, then Kinsta.
- If you want to scale to enterprise levels in the future, Kinsta.