How to Select the Right Managed WordPress Hosting Company for You

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There are a lot of companies out there offering managed WordPress hosting now, but the question is, who’s the right company for your needs?

I’ve been working with WPEngine, Flywheel, GoDaddy, and Kinsta managed WP hosting for a few years now, so here’s my analysis of the companies and why they would or wouldn’t be a good choice for you. All of these companies have multiple levels of plans, so I’ve selected the plans most useful for a typical small business website.

Disclaimer: The below opinions are our own, you should always consider multiple sources when choosing a provider.

Summary of Managed WordPress Hosts

Let’s get right to it, the following is a summary table comparison of the different hosting companies. I’ve put together not just the information that these companies list publicly, but also the information they don’t tell you – such as real wait times, and how many sites are actually on your server.

*Note there are many other cheap hosting companies jumping onto the managed WP bandwagon — we’ve written about GoDaddy here because we’ve used them the most.

*We also recently had the misfortune of working with a site on HostGator’s managed hosting, and the experience was a nightmare. Their caching is so aggressive it took DAYS before changes even showed up on the website to normal visitors. I literally have nothing good to say about the experience.

GoDaddyFlywheelWPEngineKinsta
1 website1 website1 website1 website
Deluxe – $12.99/monthTiny – $15/monthPersonal – $35/monthStarter – $30/month
Failed migrationsFree migrationsFree migrationsPaid migrations
1 click staging site1 click staging site1 click staging site1 click staging site
No local environmentLocal desktop environment integrationGit integrationNo local environment
Fixed backup scheduleScheduled + 1 click anytime backupScheduled + 1 click anytime backupScheduled + 1 click anytime backup
N/ADownloadable backupsDownloadable backupsDownloadable backups
N/AMalware scans & removalMalware scans & removalMalware scans & removal
100,000 monthly visitors5,000 monthly visits25,000 monthly visits20,000 monthly visits
15GB storage5GB storage10GB storage3GB storage
 Unknown bandwidth250GB bandwidth50GB bandwidth50GB CDN
Multiple server locationsMultiple server locationsMultiple server locationsMultiple server locations
NO PCI Compliance – NO eCommercePCI-DSS CompliantPCI-DSS CompliantPCI-DSS Compliant
Paid SSL OnlyFree SSLFree SSLFree SSL
N/ACDN extra $10/monthFree CDNFree 50GB CDN
Free domainN/AN/AN/A
Offers many other servicesWP onlyWP onlyWP only
Add delegate access to entire GoDaddy accountAdd extra users per siteAdd extra users per account (with various permissions levels)Add extra users per account (with various permissions levels)
Phone support (5 – 20 min wait times) Chat is sales onlyEmail & phone support (15 min/email, 0-10 min/phone)Chat & phone support (0-10 min/chat & phone)24/7 Live chat support (0-10 min/chat)
5,000 – 75,000 sites per server30 – 100 sites per server30 – 100 sites per server30 – 100 sites per server
strictly limit processing timedon’t limit processing timeloosely limit processing time & pluginsloosely limit processing time & plugins
99.9% uptime (down < 5/hours/year)99.99% uptime (down < 1/hours/year)99.99% uptime (down < 1/hours/year)99.99% uptime (down < 1/hours/year)

Plans & Companies

Each of these 3 hosting companies offers multiple levels of plans. I picked the second to lowest for GoDaddy as it is most comparable to the other two companies starter plans. All of the plans are for 1 website, and the prices don’t reflect any starter offers or yearly plan discounts.

GoDaddy Deluxe – 12.99/month

GoDaddy has recently been doing a big push towards WordPress. More than half of their new sites are WP and they are making a lot of changes behind the scenes towards that end.

While their cPanel services have been known for years to be buggy and allow cross-site contamination (if someone else’s website on the same server as yours is hacked, your site can get contaminated), their managed WP service is mostly just buggy.

500 series errors are very common with the managed WP hosting, especially when you are trying to edit a page or post. Also, due to how many sites are loaded on an individual server, you’ll frequently experience site slowness. Additionally, do not use their importer, it’s very error-prone.

With GoDaddy’s managed plans, I’ve seen dashboard upgrades, some new feature rollouts, and they are actually doing some server maintenance.

Since this service is new and still being defined, a lot of the changes mean every couple months you have to completely relearn their dashboard and features.

Overall, GoDaddy you pay a little less, but you get a lot less service.

Flywheel Tiny – $15/month ($14/month if yearly subscription)

Flywheel has a very easy to use interface, and has rolled out a few enhancements to it, but nothing that would make you completely relearn it. They are putting a lot of investment into more customer service and improving the development experience.

They have branded themselves as a company for designers & developers, and they are really continuing that trend with agency friendly plans that come with dedicated IP addresses and adding new & useful features. They do listen to customers and add informational ebooks and features accordingly.

Flywheel also gives you value-added items like free SSLs, which more than makes up the $2 difference between GoDaddy and Flywheel.

Over the last year, Flywheel has really beefed up their caching system which now yields much faster site load times. My sites on Flywheel I use Autoptimize to compress, but I don’t have to worry about any caching plugins because Flywheel takes care of all of that for me.

Flywheel also has a local development environment which makes life for us developers so much easier. And the local environment is completely free, regardless of if you use Flywheel for hosting.

WP Engine Personal – $35/month (2 months free with yearly pay)

WP Engine was the first to come out with managed WP hosting and it shows. Their dashboard has had almost no changes in the past year, and they invest their money in hardware and customer service. You do pay more, but you are getting better customer service for it.

Frequently for clients on WP Engine, I don’t even try to diagnose an issue, I just contact support and let them do the work for me. Then I just fix whatever needs fixing.

Kinsta Starter – $30/month (2 months free with yearly pay)

Kinsta used to be an enterprise-only hosting company but has become friendlier to smaller folks with their recent plan additions. In general, you’re going to pay more for resources here, but they built their brand on rock-solid enterprise hosting, so this is definitely a company that can scale with you.

Free Migrations

Both WP Engine and Flywheel offer free migrations. These migrations typically complete in a few hours. Flywheel does have an option to pay extra to guarantee completion of your migration in a fixed time window. Honestly, the free migration frequently completes in this window, so I’ve never paid extra.

I’ve done a number of migrations and GoDaddy is the only company I have problems with. I think in over a dozen attempted migrations I’ve had 2 go smoothly. The others after a couple hours I had to manually finish the failed migration and then call customer support to have them remove the “failure” flag from the site so it could load. Removing the “failure” flag then takes another hour or so to happen. GoDaddy does get most of the site imported, but needing to call and get the failure flag removed adds extra time and frustration.

Kinsta does not offer free migrations on their starter plan.

1 Click Staging & Local

All three of these offer relatively easy to use staging sites. GoDaddy gives you some randomly generated sequence as your staging site, while the others give you a nickname that a human could actually remember. Some cPanel companies are even starting to offer staging sites, so expect solid improvements in this area across all decent companies.

Godaddy doesn’t want you doing anything with your local machine.

Local by Flywheel

Flywheel has gone beyond just staging to actually having an application for your desktop. You can run a full website server on your local machine and work on your sites there. It’s very easy to use and allows you to test out a lot of features.

Go check out Local by Flywheel, the application is free to download even if you don’t have them as your hosting company.

WP Engine & Git

WP Engine includes git functionality. There’s a bit of setup required which is going to be daunting to anyone who isn’t a developer. However, their customer service is friendly and will help you – but if you aren’t a developer I don’t recommend attempting it.

Backups

Flywheel, WP Engine, and Kinsta all offer 1-click backups anytime you’d like as well as nightly backups. And with another click, they will pack up your entire backup so you can download it.

GoDaddy only offers once daily backups. You can’t control when the backup happens nor can you download it.

They all offer 1-click restore of any backup you’d like. With Flywheel & WP Engine you can use the downloaded backup to selectively restore what you’d like. With GoDaddy, you don’t get this flexibility.

Malware Scans & Removal

GoDaddy offers this on a higher level plan, and they do some monitoring of your site (although not very well) on Deluxe. Mostly they will send you a nastygram if they find something on your site and threaten that you need to do fix it yourself or else. You probably won’t even get a nastygram from them until a pretty serious hack is involved. One nastygram came after the third hack of a site when it was defaced, GoDaddy completely missed the first 2 hacks.

I’ve found “removal” services to never actually get everything cleaned out. This means if there’s a problem you’ll need to get it cleaned out by someone who knows what they are doing.

When it comes to malware prevention, you need to take things into your own hands and get a security setup.

Visitors, Storage, Bandwidth & Locations

On Flywheel the 5,000 visitors is a soft limit, they don’t actually do anything to your site if you hit this, but if you are going over expect them to contact you about upgrading your plan.

GoDaddy, WP Engine, and Kinsta both have options to charge you extra if you go over your monthly visitors.

Storage limits are all pretty fixed, however, very few small business websites actually need more than a couple GB.

For Bandwidth, if you have a small business website with only a couple GB of content, you are unlikely to have an issue with any of them.

Server locations, they all have options for choosing the best server location for yourself. If you move your server it generally requires a little work on your part with updating your DNS.

PCI (eCommerce), SSL & CDN

If you need an eCommerce site, then WP Engine, Flywheel or Kinsta. Do NOT use GoDaddy for eCommerce, they explicitly state they are NOT compliant.

WP Engine, Flywheel, and Kinsta all offer very easy setups for their SSLs (seriously, 5 min or less).

Cloudflare CDN is included with WP Engine, the others will require an extra charge and some setup.

Kinsta includes a 50GB CDN with the starter plan.

Other Services

GoDaddy is the only one here who offers other services. GoDaddy is known for their jack of all trades, master of none. So you can get a lot of other services all from the same company. And their phone support does generally know something about them all, once you reach support which can easily be a 20 min wait.

Allowing others access to your site

Frequently you’ll want to add at least one other person to give them access to your account.

GoDaddy Delegates

A GoDaddy delegate gets access to your whole GoDaddy account. That includes domains, WordPress, cPanel, email, SSL, everything. You can decide if they are allowed to use your stored billing information to buy services for your account.

Flywheel add users

Flywheel allows you to add users to each of your websites. These users will only have access to the individual sites you give them access to. They will not have access to your billing.

WP Engine

WP Engine allows you to add users to your account and get a bit of control over what they can access and what permissions they have.

Kinsta

Kinsta allows you to add users to your account.

Customer Service

A lot of people mistake needing to contact customer service with problems.

That’s not remotely true.

The more sites you have and the more complex your needs, the more you should be contacting customer service. And customer service should then solve whatever your need. That’s good service.

GoDaddy came out with GoDaddy Pro and their customer service for those of us with a Pro account is better but the wait times are still frequently 10 min or longer. They do have chat support, but I’ve found it’s only really available for sales, not technical support.

Flywheel handles most of their support via email tickets. They are investing a lot of money into their customer service and expanding their phone & chat hours. Typically emails are handled pretty quickly. If you need urgent support, they have an emergency email address.

WP Engine and Kinsta have chat support 24/7 and typically connects you in a couple minutes to a human. Their humans are generally quite knowledgeable and can solve your problems. Since chat support is always available, I’ve never actually tried to call either of these.

Sites per Server & Limits

This is a huge difference between these companies.

On GoDaddy, you are looking at tens of thousands of sites per server. That means they need to strictly limit the resources and types of plugins you can have. This also means that frequently your server may run slower and have lots of 500 errors, especially when editing on the backend.

Flywheel, WP Engine, and Kinsta have a lot fewer sites per server (under 100), this means that you’ve got a lot more resources available. Flywheel even lets you run 3rd party backup plugins without objection, WP Engine doesn’t.

The Bottom Line

Which managed WordPress hosting company is right for you really depends on what’s important to your business.

  • If you want a blanket recommendation, then Flywheel.
  • If you need an eCommerce site, then Flywheel, WP Engine, or Kinsta. GoDaddy explicitly states NO compliance.
  • If what’s most important is keeping everything in one location and you don’t need the best service or want the best value, GoDaddy has all of the website services you will likely need.
  • If cost is your number 1 concern, get a Flywheel yearly plan. You’ll get the free SSL which more than makes up the $1 difference between Flywheel and GoDaddy.
  • If what’s most important to you is customer service, then WP Engine or Kinsta.
  • If you’ve got more demanding website needs then WP Engine, Kinsta, or Flywheel.
  • If you want all of the features included, WP Engine or Kinsta.
  • If you want an SSL included (but not CDN), Flywheel.
  • If you want a company that is a trailblazer, Flywheel.
  • If you want to scale to enterprise levels in the future, Kinsta.
  • If you want the original managed WP company which is well established and very solid, WP Engine.
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