Recently, we onboarded a new Agency into a maintenance plan for their client sites. The agency thought they had things under control and were quite surprised when they discovered the truth.
A client recently came to me with an issue: one of her friends had a hacked WordPress site, and GoDaddy (their hosting provider) had restored the files, but the site still wasn’t working. Unfortunately this example is far too common — what many people forget is that hosting companies maintain their servers, not your website. Which means they can do a restore, but after that you are on your own.
A boutique investment house needed an easy way to get documents to and from their clients. They also needed this investor portal to be both easy for investors to use and easy for portal admins who didn’t have a lot of tech-savvy.