Care Plan Signup

Disclaimers

• $80 setup fee for all new maintenance plans. If your website is found to be severely out of date, in complete disarray, or hacked then this fee will be higher. Determination of fee is exclusively up to Anphira, LLC.

• Standard billing through Xero invoices (major credit cards and PayPal both available) — other options may be available upon request (such as check or Zelle).
• Website owners are exclusively responsible for maintaining appropriate privacy policies & terms of service. Anphira, LLC will assist you in getting set up with Termageddon which provides policies if you opt into this service.
• Plans are designed for small to medium business websites. Websites with additional features or utilizing resources outside of those for a standard small business are not eligible for these plans.
• Websites owners are responsible for maintaining hosting & domain registration.
• Billing notices will be sent 2 weeks prior to the due date. The due date is the first day of the billing period in which maintenance is to be performed.
• If payment is not received by the due date, maintenance will NOT be performed until the bill is paid. By signing this agreement you agree to make payments on time & understand plans are non-refundable.
• Termination of maintenance can be requested by email. Either party may terminate the maintenance agreement. The currently paid maintenance will be performed until the end of the payment period unless earlier termination is requested by the client.
• Speed testing & tweaks (if you have signed up for them) only guarantees that your site will receive regular testing & tweaks. It does not guarantee any specific speed results. 
• Maintenance plans may include a number of subscription services, plugins, or themes that are paid for by Anphira. Upon termination of maintenance, you will lose access to those subscriptions.
• Included are updates to WordPress core, themes, and plugins. If a license is required for the theme or plugin updates and it’s not in the Premium plugins we include, then you will be responsible for paying for any needed license fees.
• For Automated maintenance, no time is included for updates to your site required because of theme or plugin changes. For all other plans, if the theme or plugins have changes that require less than 15 minutes of work to your site to implement the changes needed to go with the update, that is included. Any additional time will be billed as development time. Also not included are if a plugin or theme you are using is no longer supported and needs replacement.
• Additional development time besides what is included in your plan is billed at the hourly rate of $90/hr and sent as a separate invoice at the end of the month. Failure to pay this invoice will result in the termination of maintenance.
• If you require priority development work and/or on-call availability (8am-10pm ET), it is $60/day which includes daily website checks. Requests for on-call work must be at least 3 business days in advance.
• Pricing is subject to change. Prior to any pricing changes, you will receive a notice and the option to terminate your service prior to the price change. The standard notice period is 90 days.
• We require independent access (does not require any confirmation codes to go through you) to your hosting & WordPress. If there are any changes to your hosting or the username / password which you have provided us for login, you agree to inform us immediately. We can not perform work on sites that we can not access. You also agree to provide us with up-to-date contact information including your name, phone number, and email address.
• Independent access to your registrar & DNS is required for hosting clients but not for maintenance. If you do not provide independent access, then you accept all responsibility for downtime and errors related to those services.
• We will install and maintain security measures, but we can not guarantee the security of your site. Hacker groups have taken down major media sites, government sites, as well as many other sites. No website can be guaranteed 100% hacker-proof. In the event of a hack, we will work with your hosting company to resolve the issue, but it may take time to resolve. Time to resolve hack will be billed as development time.
• As the website owner, you are fully and solely responsible for the content of your website and any legal claims against your site. We may provide information on generally accepted practices and/or articles regarding concerns for websites, but we are not a law firm and can not give you any legal advice.
• By signing up for a maintenance plan you understand these terms and will not hold Anphira, LLC, any its assigns, employees, owners, or other stakeholders liable for your website or any legal claims brought against you or your website.

Website Policies Waiver